Do I need to provide documents before I can withdraw?

You can request a withdrawal of your cash balance at any time and rest assured that all your transactions with us are secure. Sometimes, to maintain industry required levels of security, we might need some additional documents from you before we can process your withdrawal.

Here's what we might ask for:

1. Photographic ID: This could be a copy of your Passport, Driver’s License, or National ID card. Just make sure that the page with your photo, name, and signature is clear and visible.

2. Proof of Address: This could be a recent utility bill, council tax bill, or bank statement that shows your full name and address as registered with us.

3. Debit Cards: If you've used a debit card to fund your account, we may need copies of the front and back of the card(s). Please ensure all details are legible, and for security reasons, cover the middle digits of the card and the CVV code.

4. Certified Documentation: In rare cases, we might ask for your documents to be authenticated by a qualified Notary, Solicitor, or Professional. They'll need to sign and stamp them as proof of legitimacy.

We know this might seem like a lot, but it's all to ensure your safety and the security of your funds, as well as our protection as operators. If you have any questions or need further assistance, don't hesitate to reach out to us via our 24/7 live chat. We're here to help!